TECHGuru

  The call center market has made spectacular strides over the past few decades, riding on the back of globalization of workforce. Over the past few decades, emerging economies have been at the hotspot of rising call center workforce, propelled by enormous increase of size in the outsourcing industry. Numerous macroeconomic factors and microenvironmental factors across industries have played role in shaping the contours of the evolution of call center market. The growth has come from the rise in productive workforce in developing economies, coupled with the willingness to enter the workforce at a very early age. Such trends have gained strength in urban population of developing countries over the start of this century. Global organizations have been increasingly outsourcing non-core business operations to call centers, the primary reason having to do with cost-cutting. The advantage of inexpensive labor in emerging economies has attracted them to shift their business models toward...